Digital Ordering Platform Manager Job at CHAGEE USA, Irvine, CA

b1hZcCtOekpXN0hNQ1FJVER3QmRRSTZoS3c9PQ==
  • CHAGEE USA
  • Irvine, CA

Job Description

CHAGEE (pronounced CHAH-jee) is a modern tea house with over 6,400 locations globally.

Our teas have a rich cultural heritage stretching across several thousand years. We are one of the earliest regional teahouse chains positioned as the purveyor of modern tea culture. Our mission is to refresh and reintroduce the lifestyle of tea to the world, where guests can connect in a beautiful space and enjoy premium and diverse flavors of tea.

Through our stores across Malaysia, China, Singapore, and Thailand, we serve a staggering 100 million cups of tea monthly. CHAGEE is excited to expand to the US market, and this is your chance to be part of an exhilarating journey as we deliver the taste of authentic tea culture to America.

Overview:

As a Digital Ordering Platform Manager, you will oversee and optimize our digital ordering channels, including DoorDash and Uber Eats. Your role is pivotal in enhancing our online presence, driving sales growth, and ensuring a seamless customer experience across all digital platforms.

What you will do in this role:

  • Platform Operations Management : Oversee daily operations on DoorDash, Uber Eats and other channels, developing and executing strategies to optimize store ranking, increase exposure, and drive sales.
  • Product Growth Strategy : Develop tailored growth strategies for international markets, considering local content trends and user preferences to enhance reach and engagement.
  • Data Analysis & Optimization : Analyze key performance metrics such as order volume, sales revenue, and customer reviews. Identify challenges and opportunities, refining operational strategies to improve conversion rates and repeat purchase behavior.
  • Execution & Performance Review : Implement operational plans, monitor execution, and continuously iterate strategies based on performance reviews to drive better results.
  • User Growth & Acquisition : Expand user base by exploring new growth channels, launching promotional activities, and establishing partnerships to drive traffic and engagement.
  • New Store Launch Support : Assist with the setup and operational launch of new store locations, ensuring a smooth opening and swift integration into regular business operations.

Experience you need to be successful:

  • Minimum 3 years of experience in food delivery platform operations, preferably with expertise in DoorDash and Uber Eats platform rules and operational mechanisms.
  • Strong understanding of the U.S. food delivery market, with the ability to identify trends and adapt strategies to changing consumer behaviors.
  • Excellent communication and coordination skills, with the ability to work effectively across teams and liaise with external partners.
  • Experience in e-commerce, digital marketing, or growth strategy in the food delivery space.
  • Proven track record of improving platform performance and driving revenue growth.
  • Familiarity with local food service industry trends and customer behaviors.

What We Offer

  • 401K with company match to secure your future
  • Comprehensive medical, dental, and vision insurance with company contribution for individuals and dependents
  • On-site fitness center and wellness programs
  • Generous paid time off and sick policy
  • Income protection including Disability, Life, and AD&D insurance

The expected base salary range for this position is $90,000 - $120,000 annually. Your actual base compensation will be determined on a case-by-case basis and may vary based on considerations including (but not limited to): relevant knowledge and experience for this position, skills, education, certifications, and more.

Don't miss out on this incredible opportunity to be at the forefront of CHAGEE's expansion into the US market. Join us in shaping the future of premium tea culture and creating unforgettable experiences that will captivate global tea enthusiasts. Apply now and be part of something truly extraordinary!

Job Tags

Local area,

Similar Jobs

Aims Community College

Assistant Instructor, Air Traffic Control Job at Aims Community College

 ...environment and has the skill sets necessary to be successful in this position. The primary responsibility is to assist the lead air traffic control instructors with air traffic control lab-based courses that may include non-radar simulation, enroute radar simulation, and/... 

Lutheran SeniorLife

Recreation Therapist Job at Lutheran SeniorLife

Overview: Recreation Therapist Located in Center Twp, Beaver County Lutheran SeniorLife provides a comprehensive array of community based health and social service programs throughout western Pennsylvania. Our services include LIFE (Living Independence for the...

L2R Consulting

Desktop Support Specialist Job at L2R Consulting

 ...the Company We are seeking a Desktop Support Specialist to join our IT team and provide technical...  ...and resolving hardware, software, and network issues, ensuring seamless operation of...  ..., configure, and troubleshoot desktop computers, laptops, printers, and other... 

Sunstates Security

Security Site Lead - $110,000 Job at Sunstates Security

Sunstates Security is hiring a Security Site Lead for a high-profile client site in Menlo Park, CA. The Security Site Lead (PSSL) will assist with security operations, life safety response, event management, crisis response, and BAU operations. Responsibilities include... 

MT Newswires

Chief Product Officer Job at MT Newswires

 ...with deep financial news expertise to help drive innovation in a fast-growing, dynamic organization. Working with the Chief Executive Officer and Chief Technology Officer, you will collaborate closely with editorial, marketing, and sales teams to craft exceptional user...