Job Description

Sr. Lead Experience Designer - Bank of America Experience Design

Charlotte, North Carolina; Seattle, Washington; San Francisco, California; Pennington, New Jersey; Boston, Massachusetts; New York, New York

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and making an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for attendance and flexibility based on role-specific considerations.

Our Experience Design (XD) team creates world-class digital experiences that are intuitive, innovative, engaging, and inclusive. We are a multidisciplinary team with expertise across product design, UX research, content strategy, and more. We aim to empower customers to reach their financial goals through innovative digital solutions.

Position Overview

We are seeking a Sr. Lead Experience Designer to lead a multidisciplinary product design team supporting our Consumer and Business Banking portfolio. The role involves shaping experience strategies, influencing organizational leaders, and ensuring high-quality project delivery that fosters a culture of creativity and accountability.

Key Responsibilities

• Lead the design and delivery of innovative digital experiences from concept to implementation.
• Apply broad product design capabilities across various domains and platforms.
• Act as a trusted advisor to senior leaders and cross-functional teams.
• Guide multiple designers in developing comprehensive design deliverables and workflows.
• Conduct analysis, synthesize insights, and lead decision-making processes amid ambiguity.
• Design experiences across web, mobile web, and native apps, utilizing testing to refine customer journeys.
• Evaluate and benchmark existing experiences, applying heuristics and insights to improve them.
• Organize critiques, mentor designers, and manage complex programs to ensure high-quality outcomes.
• Manage multiple projects efficiently, providing regular updates to stakeholders.
• Contribute to design standards, promote best practices, and champion innovation.
• Demonstrate excellent visual, communication, and storytelling skills; lead discussions and present ideas confidently.

Minimum Qualifications

• 8+ years of multidisciplinary product design experience.
• Outstanding portfolio demonstrating end-to-end design expertise.
• Proven success leading large digital projects and applications.
• Expertise in user-centered design principles, Agile, and rapid ideation methods.
• Strong influencing skills with executives and cross-functional teams.
• Proficiency with design tools like Figma, Adobe Suite, and Sketch.
• Leadership qualities, reliability, and excellent communication skills.
• Continuous learner with a passion for new technologies and design trends.

Preferred Qualifications

• Bachelor’s degree in design or related field.
• Experience in the financial industry preferred.
• Project management experience is a plus.

Bank of America is an equal opportunity employer committed to diversity and inclusion. We support a drug-free workplace and have specific policies regarding workplace attendance and accommodations.

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